My first flight with Air Asia was on 4th January 2013 from Hong Kong to Kota Kinabalu in Malaysia. I really wanted to flight with them, as they are known to be the cheapest in Asia, I wanted to discover if the quality and the service were also paired with the Cheapest Low Cost company in Europe, the always loved-always hated Ryanair.
|Getting closer to KK.|
Fortunately, it wasn’t!
The Check-in guys were very nice! I was traveling only with my hand luggage (with is 9.2kg all in total including laptop) and the maximum was 7 Kg, but the guy in the counter didn’t realized that I was wearing half of my belonging over me. And next to my counter they were boarding the Clark flight and a Filipino family of 5 members appeared with 15 kg extra and 2 pieces of hand luggage over and the guy was very accommodating with them. We were lucky they weren’t that strict with the luggage. I remember once that Ryanair tried to charge for one kg extra I was carrying. And I was traveling as staff. Weird and humiliating.(obviously I didn’t pay, I know millions of tricks to avoid paying at the counter desk)
|A closer view of the Sabah capital city Kota Kinabalu.|
The plane was a little bit dirty (and we should be one of the earlier flight departing at 8:05am) everything went ok. We had 40 minutes delay due to technical problems but boarding was very quick. The serve hot meals to passenger who pre-booked before. After drinks trolley and duty free, the hostesses didn’t bother anyone with selling, they just stayed in the back and chatter for the rest of the 2 hours.
They have a very interesting In flight Magazine and some
touristic information about Sabah.
|The plane that brought me to Malaysia|
Disembarking was quite quick as well.
I am quite happy so far with this company even if customer support is not that great. I had to change a flight departing in May and contacted them through twitter and email and took them quite long to answer. And not a very clear answer, just a copy -paste from some agent in a rush that didn’t read my email properly.
So, again, I would recommend to flight with them if you have no commitment in your destination, you are a backpacker or someone looking for cheap flights. But if things go wrong, low cost companies do not have resources to help you.
|A Buddhist Monk checking the latest offer wit Air Asia|
Happy Air Asian flights!